Refund policy

Return and Refund Policy

We accept return requests submitted within 14 days of delivery.

To qualify for a return, the item must be unworn, unwashed, unused, and in its original condition. Proof of purchase is required.

To request a return, contact us at arndorferkolton@gmail.com before sending the item. If approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, misprinted, or incorrect. Original shipping charges are non-refundable.

Damaged, Defective, Misprinted, or Incorrect Items

Inspect your order after delivery. If your item arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery.

Include your order number and clear photographs of the item, the issue, and the shipping packaging. Once verified, we will arrange an appropriate replacement or refund at no additional cost.

Order Changes and Cancellations

Every product is made to order. Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after production begins. Orders that have entered production or shipped cannot be canceled.

Exchanges

We cannot guarantee direct exchanges because every item is made to order. The fastest option is to request an approved return and place a separate order for the preferred size, color, or style.

Refunds

We will notify you after receiving and inspecting an approved return.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact arndorferkolton@gmail.com.